Dear customers,
Thank you for shopping with us. We are very sorry if you have met any situation you need to return the items to us. Here is our return policy.
What to return?
If your product has below issues, please return to us and we will start our aftersales process.
- Quality issue.
- Wrong package
- Wrong products description on the https://miniso.co.ke/ website.
- Wrong ADs you have seen and advertised by Miniso Online Shopping.
When to return?
For the time frame, it is within 7 days from you have received the parcels.
How to Return
You can return your item by delivering it to Astra Business Park, Warehouse 8 – Off Mombasa Road, Nairobi, Kenya.
Please note:
- The return shipping cost is borne by the customer.
- The initial shipping cost is non-refundable, as it was used by our third-party delivery agent to deliver your order.
A returned item will only be accepted and refunded if:
- The seal is unbroken,
- The package has not been tampered with, and
- All originally shipped accessories are included.
For help, call Customer Care: +254 715 586 925.
Thank you for shopping with us.